SocialGoogle Reviews tracking & rewards
Monitor every new Google review of your business, spot your most loyal reviewers, and reward the customers who advocate for you — all from one dashboard.
Beyond the follower count
A Google review is the single most valuable thing a happy customer can do for a local business — it shows up the moment someone searches for you, and it decides whether they walk in or scroll past. Yet most businesses treat reviews as a passive scoreboard. They never find out who keeps leaving them, and they never thank the customers who quietly send new business their way.
Social Media Loyalty turns your Google reviews into a loyalty program. We monitor new reviews of your business, measure sentiment and topics, and rank the reviewers who advocate for you most, so you can recognise and reward your real champions instead of letting them go unnoticed.
What we track on Google
Reviews
Every new review of your business, captured and matched to a reviewer over time.
Star ratings
Your rating trend and how each reviewer rates you across visits.
What we track on Google
Every engagement signal rolls into one loyalty score.
Reviews
Every new review of your business, captured and matched to a reviewer over time.
Star ratings
Your rating trend and how each reviewer rates you across visits.
Sentiment & topics
AI reads what customers praise and complain about, so you know what to fix and what to promote.
Reviewer loyalty score
A ranking of your most consistent, positive reviewers — your real advocates.
How Google Reviews tracking works
Setup takes minutes, with no app for your audience to install.
- Connect your Business Profile — Tell us the Google Business Profile or locations to watch. Nothing is installed and no customer action is required.
- We monitor reviews — New reviews and rating changes are read continuously and kept up to date.
- Reviewers are scored — Each reviewer earns a loyalty score based on how often and how positively they review you.
- Reward & respond — Recognise your top advocates with rewards, and never miss a review that needs a reply.
Perfect for
Restaurants & cafés
Reward regulars who review you and keep new diners walking through the door.
Local services
Turn every satisfied client into a review — and every reviewer into a repeat customer.
Multi-location brands
Compare review performance across branches and reward your best-reviewed teams.
Why businesses track Google Reviews loyalty
- Identify the customers who champion you in search results
- Reward repeat reviewers and turn them into lasting advocates
- Catch negative reviews early and respond before they spread
- Understand what customers love and what to fix with AI
- Track review trends across every location in one place
- Turn one-time reviewers into a loyal, returning community
Related free tools
Before you start, explore these two free public tools:
Start tracking Google Reviews today
Fill in the form below and our team will reach out to complete setup — your campaign is usually live the same day.